Organizational Biography
The helpline is a national specialist faith and culturally sensitive service that is confidential and non-judgmental, which offers information, support, guidance and referrals. We also provide holistic in depth support via case-workers for complex cases where service users need ongoing support which could last weeks or months. The helpline also acts as an interface or conduit between the victims and other specialist that can also provide support. Although, our service users are primarily Muslim women and girls, we also provide support to men (5% of callers) and to women of other faiths and no faith (e.g. 4%).
Services/Programs they Provide
Our service users are from diverse locations and ethnic backgrounds. A detailed analysis of demographic data can be found on our Helpline dashboard,which may be useful for academics and policy makers.
Those calling the helpline are likely to fall into three categories depending on the type of help required:
1) Need Immediate intervention– Callers who are in a crisis situation and need immediate help.
2) Need the right information– Callers wanting information about safety, their rights and / or help or support available so they can make informed decisions and plan next steps.
3) Need support to navigate problems– Callers who want advice about a problem and want someone to talk to so they feel more confident and empowered to make decisions and receive emotional support while they navigate their situations.
