Organizational Biography
The Muslim Community Helpline is a national organisation for women, men, youth and children which was launched in 2007. We began our work as the nationwide Muslim Women’s Helpline (1987) but changed status to reflect the growing number of calls from all members of the community. We are here to help and support, whatever your needs, and have trained volunteers with many years of experience on hand, five days a week. We aim to provide a listening and emotional support service for members of the community in the United Kingdom.
Mission & Vision Statements
- Support and empower callers in their emotional, psychological and spiritual growth assisted through connections with other orgs (muslim and non Muslim).
- Use of holistic approaches – caller focused using a wide range of services to facilitate all possible options.
- Foster and strengthen good communication within families through referrals to mediators, therapists, parent specialists.
- Challenge the negative effects of silence and shame around ‘taboo ‘issues and promote cultural understanding.
- Work in partnership with all Muslim and non-Muslim orgs to bring about better services for Muslims who feel isolated from the mainstream.
- Look at incorporating pre-marriage contracts and pre-marriage counselling so that marriages have a better start.
- Working towards better services within Shariah councils to deal effectively and sensitively with those seeking a divorce.
Services/Programs they Provide
Service Hours: Monday to Friday: 10 am to 1 pm (core hours). Extended service: Mondays 1 pm to 3 pm, Fridays 1-4 pm NEW: Tues: 5-6 pm or Wed: 5-6+ pm, dedicated one to one with male counsellor (call a mobile; pre-booking required which is done by emailing) & Fridays (1 pm to 4 pm). CONTACT NUMBERS: 0208 908 6715 OR 0208 904 8193. Email: [email protected]
